Shipping and Delivery Policy

All goods are dispatched from our premises at Ground Floor, Plot No. 314/315, Ambika Industrial Society 1, Udhana Magdalla Road, Near Navjivan Circle, Bhatar, Surat, Gujarat 395017, India. We supply distributors, retailers and trade customers across India against a confirmed purchase order.

We do not sell or ship to consumers through this website, and we do not ship outside India except against a specific export order agreed in writing.

• Stock items are dispatched within 3 to 5 working days of a confirmed order and receipt of payment or approved credit.
• Orders requiring a production run are scheduled at the time of order confirmation, and the dispatch date is stated on that confirmation.
• Transit time depends on destination and transporter, and is typically 2 to 7 working days within India.
• Working days exclude Sundays and public holidays in Gujarat.

• Goods move by road through a surface transporter, unless another mode is agreed on the order.
• Freight terms — to pay, paid, or included — are stated on the order confirmation and the invoice.
• Where the customer nominates a transporter, goods are delivered to that transporter and risk passes at that point.
• The transporter's docket number is shared on dispatch so the consignment can be tracked.
• Title in the goods passes on receipt of payment in full.

Check the number of cases against the docket and inspect the outer packaging before signing. Any shortage or visible damage must be recorded on the transporter’s delivery documentation at the time of receipt — a claim for transit damage is difficult to pursue once the consignment has been signed for as received in good condition.

Damage, shortage and defect claims are handled under the refund and cancellation policy.

We tell customers as soon as we know a dispatch will be late, and give a revised date. We are not liable for delay caused by a transporter, by weather, by strike or bandh, or by any other event outside our reasonable control, but we will assist in tracing a delayed consignment.

A reward under the S-ONE 9123 Assured Reward Programme is delivered as an electronic transfer to the UPI ID or bank account entered by the claimant. Nothing is shipped, and no physical voucher, card or coupon is issued.

• A verified claim is normally credited within 24 working hours of successful validation.
• Most UPI transfers credit within minutes. Bank account transfers may take longer depending on the receiving bank and on banking hours.
• Transfers are initiated on working days. A claim submitted on a Sunday or public holiday is initiated on the next working day.
• Where a transfer fails at the receiving end, it is re-initiated to the same verified details within 7 working days.

The claim page confirms the outcome on screen once the transfer has been initiated. The credit itself appears in the claimant’s UPI app or bank statement in the ordinary way. We do not send a physical receipt.

Allow the full 24 working hours, then write to vats.weingenious@gmail.com with the code, the mobile number used and the UPI ID or account entered. We acknowledge within 2 working days and resolve within 7. What happens in each failure case is set out in Part B of the refund and cancellation policy.